Unfortunately, there are no in-person options for riders. One of the best ways to get customer service as a driver is to visit an Uber Greenlight hub. Find in-person support at a local Uber Greenlight hub Always call 911 first if your situation requires police, firefighters, or a medical team. The number isn't advertised readily so that the call line isn't exploited. Quick tip: In the case of an emergency, Uber has a Critical Safety Response Line (80) for drivers. It is here you can put in any non-emergent issues you are encountering with an Uber driver (like the aforementioned body odor issue) Just enter the issue into the ‘Describe your Rider issue’ box and click the search button to get help.If you are a driver, you can contact Uber from the app.

WHAT ARE THE HELP OPTIONS FOR THE UBER PASSENGER?įor basic customer service only, there is the only Uber Customer Help website available. This number is not even on the Uber website!Īpparently, this number was provided due to driver demand for the option of receiving support by phone for any questions, emergency and non-emergencies. No such number is in the app the customer uses. The above number is also in the Uber DRIVER version of the Uber app. If an accident occurs or an unsafe situation arises during the rideshare, the above number is the one the Uber DRIVER needs to call. Did you catch that important fact just now? THIS NUMBER IS FOR THE DRIVER ONLY! Yes, this is the telephone number for Uber Driver Support, so the customer in this case is the Uber driver only. The Uber Driver Support number is (800) 593-7069. Uber does indeed have another number that can be called where an Uber support operator can be contacted 24 hours a day, 7 days a week.

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